Roadhouse WorkQueue gives operations management full visibility of open jobs. Using icons and colour coding to indicate status, the operator has a comprehensive view of the current workload.
An effective work scheduler can have a dramatic impact on the number of jobs completed by each technician per day. A scheduler can also impact operational profitability by eliminating excess idle time, reducing overtime costs and reducing vehicle wear and tear.
Dashboard for Critical Operational Indicators
Roadhouse WorkQueue comes with an inbuilt dashboard allowing fast visibility of workload status. The dashboard is configured to reflect the critical operational indicators of each business.
WorkQueue Visibility on your Computer Screen
Roadhouse WorkQueue allows you to view open jobs. Details displayed can be changed to reflect your unique business requirements. Job statuses are fed from the PDA or changed manually. The system uses defined escalation criteria to alert the operator to current or impending issues.
Benefits and Features
- Real-time visibility of job status and allocation of jobs to devices
- Captures and shows the ‘tech on site' status
- Visible alerts for SLA violations
- Real-time invoicing and signature capture
- Escalation of issues
Used in industry for
- Workflow management
- Job visibility and tracking
- Job allocation
Other Roadhouse Mobility products
Product
Roadhouse Mobility
The Roadhouse Mobility suite of standard products and configuration tools allows you to create unique tasks and lists for real-time actioning. Roadhouse WorkQueue allows you to allocate and track jobs through to completion.Case Study
World Vision CRM Integration
In a major overhaul of the World Vision website, all transactions passing through the site are now moving directly into the core Customer Relations Management (CRM) system.©2008 Roadhouse Technologies Pty Ltd
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